Leaderboard, Call / Contact Center: Definition & Resources

A leaderboard is a large board that is used to display the rankings of competitors.. It is often used in contact centers or sales environments

Business Phone, VoIP, Communication APIs, Contact Center

15 Key Call Center Metrics and KPIs: A Deep Dive

45 Crucial Call Center Statistics [2023]: Metrics, Performance KPIs, And Industry Data - Zippia

Call center benchmark statistics 2022 [+10 metrics to track in 2023] - Time Doctor Blog

What are Benchmarks & Leaderboards? (+Free Trial)

Call Center Dashboards: A Guide To Reporting & Analytics

7 Causes of Call Center Stress (And How to Fix Them) - Freshdesk Blogs

Call Center Software - Complete Outbound & Inbound Solution

How are the points calculated for the Leaderboard? : Freshdesk

31 call center metrics and KPIs to enhance customer experience

Call Center Dashboard Examples