We had asked the casino owo refund the player’s deposit, but they had not responded. However, it państwa later marked as ‘resolved’ after the player confirmed that his issue had been solved. The player from Italy had reported that after making several deposits pan Vave Casino, her withdrawal request państwa rejected due to a ‘double account ADRESU SIECIOWEGO’ claim. Despite providing additional verification, her subsequent withdrawal request had remained unprocessed. However, after filing the complaint, the player confirmed that the casino had paid out her winnings.
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The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due owo a lack of response, the complaint was rejected. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due to the casino’s claim that she had violated the maximum bet rule while having an active nadprogram, which resulted in the confiscation of her winnings. The player from Albania had experienced difficulties withdrawing his winnings from an przez internet casino. His withdrawal requests had been repeatedly cancelled due owo various reasons, despite having provided all necessary proofs.
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- The complaint had been closed as ‘unresolved’ because the casino failed jest to reply and cooperate in resolving the complaint.
- The player from Albania had experienced difficulties withdrawing his winnings from an internetowego casino.
- We had advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.
- Even though partial winnings of $2580 were refunded, the player insisted the remaining balance państwa still owed.
Even though her account was verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding owo our questions and comments, therefore, we rejected the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros.
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We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation. The player from Ecuador had reported that his internetowego casino account had been blocked without explanation after he had attempted to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions. Despite our efforts to mediate, the casino had not initially responded to the complaint. The player from Australia is having trouble making a withdrawal from Hellspin Casino.
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For example, I searched for “Jacks or Better,” and czternaście games appeared. There are loads of other wideo poker games, including Deuces Wild, Nadprogram Poker, Aces & Faces, and so mężczyzna. The site also hosts table poker games, such as Caribbean Stud, Casino Hold’em, and Three Card Poker. Hell Spin Casino doesn’t have a specific section for virtual table games. However, I found hundreds of titles żeby simply searching for them via the main lobby.
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The player had been asked jest to be patient and owo notify the team if the withdrawal was still not processed after czternaście days. However, the issue had subsequently been resolved to the player’s satisfaction. The player from New Zealand had requested a withdrawal prior to submitting this complaint.
- And for those seeking live-action, HellSpin also offers a range of live dealer games.
- Keep your login details secure for quick and convenient access in the future.
- Despite having raised the issue multiple times, the casino maintained there was no irregularity and did not resolve the problem.
- Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account.
- Despite having reached out owo customer service and provided pula statements, the issue remained unresolved after three weeks.
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After successfully providing the required documentation, the casino claimed he had a duplicate account, which led jest to a rejected withdrawal. The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our układ following this confirmation. The player from Germany państwa accused of breaching premia terms by placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed to reply.
You can contact the support staff aby e-mail , as well as in the przez internet chat, which works 24 hours a day. In the near future, the operator plans jest to add a telephone line, but even now you can get an answer and help very quickly. The site aims owo process e-wallet withdrawal requests within 12 hours.
- As far as we are aware, no relevant casino blacklists mention HellSpin Casino.
- The player from Sweden has requested a withdrawal prior jest to submitting this complaint.
- There are loads of other video poker games, including Deuces Wild, Bonus Poker, Aces & Faces, and so on.
- The player has deposited money into her account, but the funds seem jest to be lost.
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The process was simple and secure, so I’d recommend Hell Spin jest to anyone seeking fast, reliable payouts. Hell Spin’s withdrawal limits should suit casual players, but they may be too low for high rollers. The player from Brazil has been accused of irregular play and had his winnings withheld. The player struggles jest to withdraw his money as the request is keep getting rejected. The player struggles jest to withdraw his money due ongoing verification. Internetowego casinos frequently impose limitations mężczyzna the amounts players can win or withdraw.
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She stated that her withdrawal request was canceled after she had been repeatedly asked owo provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due owo hellspin casino a breach of terms regarding multiple accounts. Consequently, the complaint was rejected as unjustified, and the player was informed of the decision. The player from Austria had had an issue with withdrawing his winnings from Vave Casino due owo a discrepancy between the min. withdrawal amount and his winnings from a no-deposit bonus. The player had had €50 in his account but the minimum withdrawal set by the casino had been €100.
I’d love jest to see slightly lower wagering requirements pan the Hell Spin Casino promos, and higher withdrawal limits would also help the site attract more players. However, they are pretty minor complaints, as this is an excellent online casino. The player from Germany faced continuous challenges in completing the KYC process for withdrawals, as the casino imposed multiple hurdles involving various document submissions.
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The complaint państwa marked as unresolved since the casino did not respond jest to the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully by our team, and the complaint państwa marked as ‘resolved’ in our system. The player from Germany faced an issue with depositing money into the casino, as his funds had not been credited due owo a payment system error, despite arriving in his player wallet. He reached out to support but received istotnie assistance and państwa frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back.
Because of this complaint, we’ve given this casino 4,435 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review. I felt safe and secure when using the Hell Spin site on nasza firma phone and desktop. The connection is secure, with a valid security certificate, and it uses encryption jest to protect players. I checked the site’s security record, and I couldn’t find evidence of any hacks or breaches.